Services
Complementing the portfolio of products is a range of support services and
activities.
They form part of an overall strategy or are employed individually. Astec’s
services extend through systems analysis, design,
product selection, installation, project management, commissioning, training,
site support, remote site diagnostics, telephone support,
sche duled maintenance, upgrades, emergency service and call outs.
Systems
Astec’s security solutions employ a range of systems
and techniques, generally in four categories.
• Access Control • Closed-Circuit Television
• Integrated Systems • Communications
Within each of these categories are sub-systems. By combining these elements
Astec provide bespoke security solutions for specific customer requirements.
Service and Maintenance
Astec's service and maintenance operation provides total
back up.
Service and maintenance is available for all security systems, those created
by Astec or by other companies.
The successful operation of a system relies upon its upkeep to ensure efficiency,
integrity and to minimise downtime.
Engineers are on call twenty-four hours for possible breakdowns. Periodic
visits are made to carry out routine maintenance.
Live systems are upgraded to ensure that investment remains current and the
life cycle of the system is maximised.
The small works department ensure that as customer's needs change. Astec work
with them to
keep the system configuration current and the system operational without loss
of integrity.
Training
Training is the keynote to successful system operation.
Training of the managers, administrators, operators and security guards
enables them to quickly understand the concepts,how the system relates to
their building and what actions to take to given events.
Training programmes are run prior to systems going live and during the life
cycle to ensure that the most effective use
is made and that incidents are handled effectively. Training courses are tailored
to the specific needs of the client.
Customers
Astec Systems customers include blue chip, multinational
and household name companies, Government departments, educational establishments,
financial institutions,
housing corporations and automotive industry. Astec Systems harness high technology
to the needs of customers reducing the risks to the successful operation of
their business.
Astec Systems are efficient, cost effective and delivered on time.
Investing in an Astec System is rewarded with reliability, flexibility and
first class service.
Not once - all the time.